Refund policy

To start an exchange / return, the consumer need to write us at threadcounts.official@gmail.com stating the reason of exchange / return. The email should be received within 7days from the date of receipt of the consignment at the consumer address. If the request is accepted, team will schedule a pick up from the consumer address, as well as email the instructions on how to hand over the product to the courier. If we receive any items directly from the consumer without first requesting, then exchange / return will not be accepted. We have a 7- day exchange / return policy, which means consumer have 7 days after receiving the consignment to request an exchange or return. Request email received post 7 days of the receipt of the consignment at the consumer address will not be honoured for an exchange / return.

To be eligible for an exchange / return, the item must be in the same condition that has been received by the consumer, unworn or unused, with tags, and in its original packaging. If the tags are missing then exchange / refund will be not be honoured.

Indo Western Customised Wear – Designs in this section are customised stich as per the measurements shared by the consumer. Any designs of this section is not eligible for an exchange / return / refund post it is delivered to the consumer.

Bonanza Sale section policies - (A) Products purchased under Buy3 Get2 free Bonanza Sale are not eligible for an exchange and return (B)Products purchased under Buy5 Get4 free Bonanza Sale are not eligible for an exchange and return (C)Products purchased under Combo1850 Bonanza Sale are not eligible for an exchange and return (D) Single products priced between Rs.750/- to Rs.1100/- under Bonanza Sale section is not eligible for an exchange and return.

Refund of the amount

In cases specific to refund of the amount the team will notify the consumer once the consignment has been received. The consignment will be inspected for all the quality parameters like the garment is not used, not torn, tags are intact. On successful inspection of the all the parameters the team will email to the consumer and let them know if the refund is approved or not. If approved, the refund will be processed as per the payment method selected by the consumer during shopping from our website www.threadcounts.in if the consumer has done “COD” shopping then the team will request on email the bank details for the NEFT to be done in the account. If the consumer has done “Prepaid” shopping then the refund will be automatically processed to the same channel. Please note the entire process of refund takes close to 18 business days because we work with courier aggregator and the return product takes time to come. In some cases the consumer designated bank or credit card company also takes time to process and post the refund. Please note that the refund process will take 18 working days.

Damages and issues

Please inspect your order upon receipt and contact us within 2 days on email threadcounts.official@gmail.com if the item is defective, damaged or if you receive the wrong item sharing clear proof like the original packaging with the printed consumer address slip and having THREAD COUNTS logo, the garment with all the tags intact, screenshot of the original order copy received by the consumer while shopping from our website www.threadcounts.in so that we can evaluate the issue and make it right. If the email with all the designated proof mentioned is not received within 2 days of the receipt of the consignment then no action will be taken to address the issue.

Consumer can always contact us for any question at threadcounts.official@gmail.com.